The agreement that governs your use of HeyTARA. Please read it carefully.
Effective date: July 25, 2026
These Terms of Service ("Terms") are a legal agreement between you and HeyTARA ("HeyTARA," "we," "us," or "our") governing your access to and use of our website and our voice, text, and email automation services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms and by any policies referenced within them, including our Privacy Policy. If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business. If you do not agree to these Terms, do not access or use the Services.
HeyTARA provides hospitality-focused workflow automation that answers calls, takes orders, books reservations, sends follow-ups, and handles guest communication across voice, text, and email on behalf of restaurants, hotels, and other hospitality businesses. Features, integrations, and availability may change over time as we improve the Services, and we may add, modify, or discontinue functionality at our discretion.
To use certain features you may need an account. You must be at least 18 years old and authorized to bind your business to these Terms. You agree to provide accurate, current, and complete information, keep it up to date, and safeguard your credentials. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login information.
You agree not to, and not to permit others to:
You are responsible for ensuring your use of the Services — including any guest communications initiated on your behalf — complies with all applicable laws and consent requirements.
You retain all ownership of the content and data you or your guests provide through the Services ("Customer Content"), including order details, reservation requests, recordings, transcripts, and contact information. You grant HeyTARA a worldwide, non-exclusive license to host, process, transmit, and use Customer Content solely as necessary to provide, secure, and improve the Services and as described in our Privacy Policy.
You represent that you have all necessary rights and consents to collect and share Customer Content — including any guest consent required to record calls or send automated messages — and that HeyTARA's processing of it on your behalf will not violate applicable law or any third-party rights.
The Services, including all software, content, designs, trademarks, and the "TARA" name and branding, are owned by HeyTARA or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. All rights not expressly granted are reserved by HeyTARA.
Certain plans are subject to fees as described on our Pricing page or in an order form, which may include recurring subscription fees and per-order fees. Fees are billed in advance or as otherwise agreed, are non-refundable except as required by law, and may be updated with reasonable notice. You are responsible for applicable taxes. Late or failed payments may result in suspension of the Services.
The Services integrate with third-party products and platforms — such as point-of-sale systems, reservation platforms, telephony and messaging providers, and payment processors. Your use of those third-party services is governed by their own terms and privacy policies, and HeyTARA is not responsible for their availability, accuracy, or practices. We may modify or discontinue integrations at any time.
The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. While we strive for high accuracy and uptime, we do not warrant that the Services will be uninterrupted, error-free, secure, or that automated interactions will be free of mistakes.
To the maximum extent permitted by law, HeyTARA and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim arising out of these Terms or the Services will not exceed the amounts you paid to us in the twelve (12) months preceding the claim.
You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if continuing to provide the Services becomes impractical. Upon termination, your right to use the Services ceases, and provisions that by their nature should survive — including intellectual property, disclaimers, limitations of liability, and governing law — will remain in effect.
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles. You agree that any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in California.
We may modify these Terms from time to time. When we do, we will update the "Effective date" above. Material changes will be communicated through the Services or by email where appropriate. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms? Reach us at hello@heytara.ai.